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Microsoft CRM 4.0 - MCBMSP Applications

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Getting Microsoft certified shows you have arrived.
The knowledge that comes with it shows how you got there.

During our 10-day Microsoft Dynamics CRM 4.0 Applications Certification Training Camp, students will live, learn, and take the exams at one of our state-of-the-art education centers. This blended-learning course employs outcome-based (Lecture | Lab | Review)™ delivery that focuses on preparing you with the real-world skills required to pass the simulator-based exams (and to hit the ground running in your career). This course provides IT professionals with the knowledge and skills necessary to understand and articulate how to use and implement the Microsoft Dynamics CRM 4.0 Applications modules effectively, and to use the terms applied in the application to adequately convey solutions to other users.

HOW WE ARE BETTER

You will get certified.

We save you time. And money.

Our experts make learning easier.

We guarantee it.

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A few reasons to get certified.

75% of managers believe that certification is important to team performance.

71% of employees believed Microsoft certification helped them receive a promotion or raise from their current employer.

66% of managers believe that certification improves the level of service and support offered to IT end users/customers.

55% of hiring managers consider employee certification as criterion for hiring.

65% of certified professionals surveyed had been in their jobs 24 months or longer.

(Sources: Fairfield Research survey, Zoomerang, “Prometric IT Candidate Study”, IDC whitepaper, “Value of Certification, Nov 2006”)

Is this course right for you?

This course is intended for students who have general knowledge of Microsoft Windows and familiarity with CRM 4.0 or previous versions. Relevant job titles include:

Server Administrator
Network Engineer
Network Administrator

Each training day is segmented into Lecture, Lab, and Review components that cater to a student's multiple learning styles (auditory, visual, and kinesthetic-tactual).

*Note that significant changes may be made to the schedule on a daily basis to ensure that the goals of the course are met.

Day 1
Topics	Introduction to Microsoft Dynamics CRM Understanding Microsoft Dynamics CRM Software Using Microsoft Dynamics CRM in a Global Market The Customer Centered View Using Microsoft Dynamics CRM for Outlook Introduction to Sales Opportunity Management Managing Contracts Managing Leads
Day 2
Topics	Using the Product Catalog Sales Order Processing Sales Reporting Understanding Marketing Campaigns Planning and Creating Marketing Campaigns Managing Marketing Campaigns Understanding Service Management Managing Cases Creating a Knowledge Base
Day 3
Topics	Managing Service Queues Service Scheduling Scheduling Services for Your Customers Maintaining Users and Resources
Exam	Exam MB2-632 Microsoft Dynamics CRM 4.0 Applications
Day 4
Topics	Configuring Business Units Configuring Security Configuring Users and Teams Configuring Organizational Settings
Day 5
Topics	Customizing Microsoft Dynamics CRM Overview Customizing Forms and Views Customizing Entities and Attributes Customizing Relationships and Mappings
Day 6
Topics	Renaming Entities and Translating Customizations Maintaining Organizations through Deployment Manager Introduction to Advanced Customizations
Exam	Exam MB2-631 Microsoft Dynamics CRM 4.0 Customization and Configuration
Day 7
Topics	Introduce new features of Windows Vista Explain Windows Vista installation Discuss hardware installation and Vista drivers Introduce Windows Vista Deployment Discuss application Deployment Introduce User Accounts and User Profiles
Day 8
Topics	Discuss Networking in a Vista environment Permissions and Resources Disaster Recovery
Day 9
Topics	Windows Vista Advanced Networking Optimizing and Maintaining Windows Vista Troubleshooting Vista Advanced Windows Networking Active Directory
Day 10
Exam	Exam 70-620 Windows Vista: Configuration

Training Camp offers the highest quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on learning and certification objectives.

	Intensive Hands-on Training by Certified Trainers Utilizing Our (Lecture \| Lab \| Review)™ Delivery		Examination Vouchers & On-site Certification Testing
	Optional Package of Hotel Accommodations, Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee Available		Blended-learning Instruction Comprised of Comprehensive Study Materials, Lab Manuals, and Practice Exams
	Extended Lab and Instructor Access		Examination Passing Policy Guarantee More Details
			Should a student complete a Training Camp Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Training Camp is proud to share in our students' success. Here is what they are saying about us:

An overwhelming experience, yet by the time we took the test, my head was full of knowledge I did not think I could have in a short period of time. Stress levels are high in the first couple days, but after that the confidence kicks in. A great road to success.

Roman Bulkiewicz, ExecuSpace, Inc.

Great learning experience. I did not think that I was capable of absorbing all of the material needed for the MCSE/MCSA certification in 14 days. Thanks to the instructor and staff at The Training Camp I was able to learn and understand the course material and achieve my professional goal of certification in Windows 2000.

Steve Eichhorn, United States Marshals Service

The courses were effective and well worth the investment.

Darrin Yoxtheimer, AVI