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ITIL v3 - Intermediate SO SO&A

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Getting ITIL certified shows you have arrived.
The knowledge that comes with it shows how you got there.

During our 7-day ITIL v3 Intermediate SO&A Capability and SO Lifecycle Certification Training Camp, students will live, learn, and take the exams at one of our state-of-the-art education centers. This blended-learning course employs outcome-based (Lecture | Lab | Review)™ delivery that focuses on preparing you with the real-world skills required to pass the certification exams (and to hit the ground running in your career). You will learn overall concepts, processes, policies and methods associated with the Service Operation phase o the Service Lifecycle. This course qualifies you for 7 credits towards earning your IT Expert certification.

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A few reasons to get certified.

75% of managers believe that certification is important to team performance.

66% of managers believe that certification improves the level of service and support offered to IT end users/customers.

55% of hiring managers consider employee certification as criterion for hiring.

65% of certified professionals surveyed had been in their jobs 24 months or longer.

(Sources: Fairfield Research survey, Zoomerang, “Prometric IT Candidate Study”, IDC whitepaper, “Value of Certification, Nov 2006”)

Is this course right for you?

Candidates for this course are expected to have their ITIL v3 Foundations certificate. Relevant job titles include:

Technical Consultant
IT Service Manager
Business Consultant

Each training day is segmented into Lecture, Lab, and Review components that cater to a student's multiple learning styles (auditory, visual, and kinesthetic-tactual).

*Note that significant changes may be made to the schedule on a daily basis to ensure that the goals of the course are met.

Days 1-3
Topics	Understanding Service Management as a Practice and Service Operation principles, purpose and objective Understanding how all Service Operation processes interact with other Service Lifecycle processes The subprocesses, activities, methods and functions used in each of the Service Operation processes The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence How to measure Service Operation performance Understanding technology and implementation requirements in support of Service
Exam	Exam ITIL® V3 Intermediate: Service Operation
Days 4-7
Topics	Understanding Service Management as a Practice and how the processes within Service Offerings and Agreements support the Service Lifecycle Knowing the important role of Service Offerings and Agreements in service provision and understanding of how the in-scope processes interact with other Service Lifecycle processes The activities, methods and functions used in each of the Service Offerings and Agreements processes The application of Service Offerings and Agreements processes, activities and functions to achieve operational excellence How to measure Service Offerings and Agreements performance The importance of IT Security and how it supports Service Offerings and Agreements Understanding technology and implementation requirements in support of Service Offerings and Agreements The challenges, critical success factors and risks related with Service Offerings and Agreements
Exam	Exam ITIL® V3 Intermediate: Service Offerings & Agreements

Training Camp offers the highest quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on learning and certification objectives.

	Intensive Hands-on Training by Certified Trainers Utilizing Our (Lecture \| Lab \| Review)™ Delivery		Examination Vouchers & On-site Certification Testing
	Optional Package of Hotel Accommodations, Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee Available		Blended-learning Instruction Comprised of Comprehensive Study Materials, Lab Manuals, and Practice Exams
	Extended Lab and Instructor Access		Examination Passing Policy Guarantee More Details
			Should a student complete a Training Camp Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Training Camp is proud to share in our students' success. Here is what they are saying about us:

This course gave me the foundation that I needed in order to understand and learn the PMI project process. I was often able to map the information and principles taught in this course to things that I actually do, (or should do), at work.

Charles Schwartz, Reuters

It was AWESOME and very informative, gave me what I needed to become a professional MCSE!

Robert Moore, Muskingum County

The class covers a lot of material in a small amount of time, however the instructor made it easy to keep up and absorb the information.

Paulette Farmer, BP