itil-foundations

Learn practical and internationally-proven best practices for successful IT service and support.

During our 3-day ITIL 2011 Foundations Certification Training Camp, students will live, learn, and take the exams at one of our state-of-the-art education centers. This blended-learning course employs outcome-based (Lecture | Lab | Review)™ delivery that focuses on preparing you with the real-world skills required to pass the certification exams (and to hit the ground running in your career). You will learn a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.




Each training day is segmented into Lecture, Lab, and Review components that cater to a student's multiple learning styles (auditory, visual, and kinesthetic-tactual).


Topics

  • The Service Lifecycle
  • Essential terminology
  • Service Strategy
  • Service Strategy Processes: Financial Management for IT Services, Service Portfolio Management, Business Relationship Management
  • Service Design
  • Design Coordination & Service Level Management
  • Service Catalog Management & Supplier Management
  • Capacity Management and Availability Management
  • IT Service Continuity Management & Information Security Management
  • Service Transition, Transition Planning & Support and Knowledge Management
  • Service Asset & Configuration Management
  • Change Management
  • Release & Deployment Management
  • Service Operation
  • Service Desk
  • Other Functions
  • Event Management
  • Incident Management
  • Problem Management
  • Request Fulfilment & Access Management
  • Continual Service Improvement
  • The Seven-Step Improvement Process
  • Service Automation

Training Camp offers the highest quality education and certification training course package specifically designed for the needs and ease of our students. No matter the location or delivery method of the course, we attend to every detail so our students can focus solely on learning and certification objectives.

 Boot Camp Certification Delivery Expert Instruction
Our instructors – ranging from renowned authors to senior information technology professionals - draw on an average of 15+ years of experience in the fields in which they teach.
 Exam Voucher and Certification Testing On-Site Certification Testing
Training Camp is an authorized testing center for most major vendor exams, allowing students to take exams as soon as they are ready at class.
 Training Hotel Package Hospitality Packages
Some of our locations offer optional hotel & travel packages,featuring round trip airfare for select boot camp courses.
 Curriculum Award-Winning Courseware
Our ideas™ methodology design focuses on achieving learning goals for any topics or exams required from all of our courses, for use in and beyond the classroom.
Extended  Certification Training Lab Access 100% Up To Date Content
Training Camp's award-winning curriculum team delivers courseware comprised of a mix of proprietary and partner-driven content to successfully prepare our students for exam success.
 Certification Boot Camp Training Guarantee Certification Pass Guarantee
Certification exam protection, online mentoring, and course re-sits are available options for all of our programs to get you to your outcome.
Should a student complete any of our itil-foundations Training Camp Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

*Examination vouchers & on-site testing is not available for PMP, CISA, CISM, and CRISC boot camps.

Training Camp is proud to share in our students' success. Here is what they are saying about us:

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