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ITIL v3 Foundations

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Getting ITIL certified shows you have arrived.
The knowledge that comes with it shows how you got there.

During our 3-day ITIL Foundations Certification Training Camp, students will live, learn, and take the exams at one of our state-of-the-art education centers. This blended-learning course employs outcome-based (Lecture | Lab | Review)™ delivery that focuses on preparing you with the real-world skills required to pass the certification exams (and to hit the ground running in your career). You will learn a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management (ITSM) provision.

This course qualifies you for 24 PMI PDUs necessary to maintain your PMI credentials.

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A few reasons to get certified.

75% of managers believe that certification is important to team performance.

66% of managers believe that certification improves the level of service and support offered to IT end users/customers.

55% of hiring managers consider employee certification as criterion for hiring.

65% of certified professionals surveyed had been in their jobs 24 months or longer.

(Sources: Fairfield Research survey, Zoomerang, “Prometric IT Candidate Study”, IDC whitepaper, “Value of Certification, Nov 2006”)

Is this course right for you?

Candidates for this course are expected to have one year of IT experience. Relevant job titles include:

Technical Consultant
IT Service Manager
Business Consultant

Each training day is segmented into Lecture, Lab, and Review components that cater to a student's multiple learning styles (auditory, visual, and kinesthetic-tactual).

*Note that significant changes may be made to the schedule on a daily basis to ensure that the goals of the course are met.

Day 1	Service Lifestyle, Service Strategy, Service Design
Topics	ITILs approach to Service Management Value Creation Benefits of ITIL Organizational Context Governance Process Model Overall ITIL Lifecycle Strategy terms of interest while presenting an overview of Utility and Warranty Service Models Service Provider Types Delivery Models Key Service Strategy Activities Financial Management Service Portfolio Management Business Service Management Service Portfolio Demand Management Service Design Path Business Change Process Design Management Five Aspects of Service Design: Service Solutions; Portfolio; Technology Architectures and Management Systems; Processes Measurements Methods Metrics
Day 2	Service Transition, Service Operation
Topics	ITILs approach to Service Management Value Creation Benefits of ITIL Organizational Context Governance Process Model Overall ITIL Lifecycle Operational Functions Service Desk Technical Management Application Management IT Operations Management Services vs. Components Stability vs. Responsiveness Quality vs. Cost Reactive vs. Proactive New processes: Event, Request Fulfillment, Access and changed processes including Incident Management and Problem Management
Day 3	Continual Service Improvement
Topics	CSI Activities Required Skills Metrics CSI Model Seven Steps of Improvement Role of Measurements Continual realignment of IT to business requirements The aim to improve all processes within the Service Lifecycle Growth and maturity of Service and the Management Processes of Measure Analyze and Review
Exam	Exam ITIL Foundation v3

Training Camp offers the highest quality technical education and certification training in an all-inclusive course package specifically designed for the needs and ease of our students. We attend to every detail so our students can focus solely on learning and certification objectives.

	Intensive Hands-on Training by Certified Trainers Utilizing Our (Lecture \| Lab \| Review)™ Delivery		Examination Vouchers & On-site Certification Testing
	Deluxe Package of Hotel Accommodations, Breakfast and Lunch, Unlimited Beverages, Snacks, and Freshly-brewed Coffee		Blended-learning Instruction Comprised of Comprehensive Study Materials, Lab Manuals, and Practice Exams
	24-Hour Lab and Instructor Access		Examination Passing Policy Guarantee More Details
			Should a student complete a Training Camp Program without having successfully passed all vendor examinations, the student may re-attend that program for a period of one year. Students will only be responsible for accommodation and vendor exam fees.

Training Camp is proud to share in our students' success. Here is what they are saying about us:

This course gave me the foundation that I needed in order to understand and learn the PMI project process. I was often able to map the information and principles taught in this course to things that I actually do, (or should do), at work.

Charles Schwartz, Reuters

Training Camp instructors and pricing are great! Material was relevant to the exams and very clear. Overall I am a very satisfied MCSE!

Andrew Lagomarcino, Consumer Benefit Services, Inc.

The Training Camp was great in providing me with the opportunity to challenge myself and achieve my certification goals. My instructor was extremely instrumental in helping be successful. I will definitely train with them again. Thank you Training Camp.

Geoff Olinde, EDS